Ariana Loyalty Club

Terms & Conditions

About your Membership...

• Each individual may enroll once in the Ariana Loyalty Club Miles program. Corporations, partnerships and/or other entities may not enroll as participants. Ariana Loyalty Club Miles are not transferable and may not be combined or pooled among Ariana Loyalty Club Miles members. Upon enrollment, members will be assigned a personal Ariana Loyalty Club Miles account number. No retroactive credit will be given prior to the enrollment date.

Statements (E-Statements) are available online. E-Statements include a summary of account activity as well as program updates.

• In order to protect the security of each member, legal name change requests must be submitted in writing to the Ariana Loyalty Club Miles Members Service Center, along with the account number and members signature. Members are responsible for keeping their name, e-mail and mailing addresses current. Member information changes must be made by logging into your Frequent Flyer Ariana Loyalty Club Miles account and updating your profile. Failure to update member information may result in the cancellation of further mailings until current information is provided.

• Ariana Afghan Airlines reserves the right to audit any and all Ariana Loyalty Club Miles accounts for compliance with the rules set forth in this guide at any time, without notice to the program member. In the event that the audit reveals discrepancies, penalties will apply, and the processing of award requests may be delayed until the discrepancies are resolved.

• Ariana Afghan Airlines also reserves the right to disqualify any person from participation in the Ariana Loyalty Club Miles program if, in the sole judgment of Ariana Afghan Airlines, with or without cause.

• Ariana Afghan Airlines is solely responsible for the interpretation and application of the policies and procedures communicated in this guide and elsewhere to Ariana Loyalty Club Miles members. All determinations by Ariana Afghan Airlines shall be final and conclusive in each case.

Important Notice

• The Ariana Loyalty Club Miles Frequent Flyer program official rules, partners, special offers, blackout dates, awards and mileage levels, and service fees are subject to change with or without prior notice.

• Ariana Afghan Airlines reserves the right to retroactively terminate the Ariana Loyalty Club Miles program or portions of the program at any time. This means that regardless of your level of activity in the program, your ability to accumulate Ariana Loyalty Club Miles or claim awards can be terminated with or without prior notice. No substitute program or offer will be made to compensate for the inability to participate in the Ariana Loyalty Club Miles program.

• Some awards are capacity-controlled and subject to blackout dates, which may limit the number of seats available.

• Service by Ariana Afghan Airlines to specific locations is subject to discontinuance with or without notice to the program members. In addition, members may not be able to obtain certain types of awards.

• Any Ariana Loyalty Club Miles partner may discontinue or change its participation in the program with or without prior notice. Ariana Afghan Airlines is not responsible for products and services provided by Ariana Loyalty Club Miles partners.

Loyalty Club Miles

• Loyalty Club Awards, including upgrades, are subject to capacity controls. Ariana Afghan Airlines and its partners may limit the number of seats allocated per flight to award recipients. The number of seats varies depending upon flight, date, season, and destination. If the class of service applicable to the award is not available, another flight, date, or destination may be selected. Reserving a revenue seat for an award ticket may result in a canceled reservation and denial of boarding. Other partner awards, such as hotel discounts, may also be subject to capacity controls and blackouts, as determined by the individual partner. Combining awards for Back-To-Back tickets is not permitted.

• Unearned awards will become void, and any tickets issued for such may require payment of the final fare.

• All earned miles will be valid for a maximum of 36 months. Unused miles will automatically expire after that time.

When traveling on a Ariana Loyalty Club Miles award ticket, changes to the point of origin, destination, or stopover may be permitted for a service fee, provided the new itinerary is still within the valid travel areas allowed by the original award.

• In the event of a flight cancellation or other irregularity, award travel will be rescheduled only on the airline for which the ticket was issued. Additionally, Ariana Afghan Airlines and its airline partners will not be responsible for passenger expenses incurred due to flight cancellation or irregularity, including tickets purchased on other airlines, accommodations, or any other expenses.

• Awards are not valid for use in conjunction with any other discount or special offer. They may not be combined with other certificates or awards.

• Awards are subject to governmental approval and are void where prohibited by law.

• Payment of all taxes applicable to awards and the disclosure to the appropriate government authorities are the sole responsibility of the member.

Rules for Earning Ariana Loyalty Club Miles

• The appropriate Ariana Loyalty Club Miles will be credited to your account within fourteen days of completed travel with Ariana Afghan Airlines.

Miles rewarded are adjusted automatically according to the booked Fare Family (economy / business).

• Ariana Loyalty Club Miles may only be earned for tickets purchased for travel on regularly scheduled flights and published routes. Voluntary flight connections for the purpose of earning additional Loyalty Club Miles is not permitted.

• Ariana Afghan Airlines at its discretion may also exclude certain types of paid tickets from credit eligibility. These include, but are not limited to, unused tickets, travel industry discounts, charters, back-to-back tickets, tickets obtained or used in a fraudulent manner and any other fares/tickets that may later be specified by Ariana Afghan Airlines, with or without notice. Ariana Loyalty Club Miles accrued for any of these reasons may be subsequently deducted from the account.

• Tickets issued on the following basis are not eligible to earn Ariana Loyalty Club Miles: FOC, OCS, Promotional Discount, Employee Discount and Frequent Flyer Redemption.

• Ariana Loyalty Club Miles may only be earned on tickets for flights shown in the members name.

• Flights will only be credited once for each qualifying flight flown, regardless of the number of tickets your purchase.

• Members of other frequent traveler programs cannot receive credit in both programs for the same flight unless stated otherwise. After a flight departs, changes to the selection of a frequent traveler program for earning Ariana Loyalty Club Miles will not be accepted.

• If your Ariana Afghan Airlines flight is canceled, the following will apply:

• If you are rescheduled on Ariana Afghan Airlines you will receive Ariana Loyalty Club Miles for the new itinerary flown.

• If you are rescheduled on another carrier, you will receive credit for your originally scheduled flight(s).

• If you elect not to travel, you will not receive credit.

• If you do not include your Frequent Flyer number at the time you book your tickets, you can request the rewards be applied to your account after you have traveled. These requests must be submitted within 90 days of the travel date. Requests received later than 90 days after travel date will not be rewarded.